Tenbit Solution ("we," "us," "our") provides website development, marketing, creative and IT services to hospitality businesses. This Privacy Policy explains what personal data we collect through our website and services, how we use it, and the choices and rights available to you. By using our website or engaging our services, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from third parties in connection with the services we deliver on your behalf.
- Contact details you submit, such as your name, email address, phone number and company
- Project information you share with us, including business details and content for your website
- Technical data such as IP address, browser type, device information and pages visited
- Payment and billing information processed securely through our payment providers
2. How We Use Your Information
We use the information we collect to provide and improve our services, communicate with you, and meet our legal and contractual obligations. Specifically, we use your data to:
- Respond to enquiries and provide quotes for our services
- Design, build and maintain the websites and systems we deliver for clients
- Send project updates, invoices and, where you've opted in, marketing communications
- Analyse website usage to improve performance, content and user experience
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and measure the effectiveness of our marketing. You can control or disable cookies through your browser settings at any time, though some parts of our website may not function as intended without them.
4. How We Share Your Information
We do not sell your personal data. We may share information with trusted third parties who help us operate our business and deliver our services, including hosting providers, payment processors, booking-engine and PMS partners, and analytics tools — each bound by contractual obligations to protect your data. We may also disclose information where required by law or to protect our legal rights.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Project and billing records are typically retained for the duration of our contractual relationship plus the period required under Italian and EU law.
6. Your Rights Under GDPR
If you are located in the European Union, you have rights over your personal data under the General Data Protection Regulation, including the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data, subject to legal exceptions
- Object to or restrict certain processing, and request data portability
To exercise any of these rights, contact us using the details at the end of this policy. You also have the right to lodge a complaint with the Garante per la Protezione dei Dati Personali, Italy's data protection authority.
7. Data Security
We use appropriate technical and organisational measures — including encryption in transit, access controls and regular security reviews — to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Some of the third-party tools and hosting providers we use may process data outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in line with GDPR requirements.
9. Children's Privacy
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date, and encourage you to review it periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please get in touch:
- Email: info@tenbitsol.com
- Phone: +39 351 811 5770
- We work with hotels, B&Bs and accommodations throughout Italy